77cb Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") describes how 77cb ("the Platform", "we", "us", or "our") collects, processes, stores, and protects personal data relating to individuals ("you", "User", "Player") who access or use the website https://77cb.club and all associated services, games, features, and support channels.

This Policy applies to all personal data collected through your use of the 77cb Platform, including data collected during registration, identity verification, deposits, withdrawals, gameplay, customer support interactions, and any communications you send to us. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.

By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

2. Data Controller

77cb is the data controller responsible for your personal data collected through this Platform. All enquiries relating to data protection, including requests to exercise your rights under applicable privacy law, should be directed to our support team as set out in Section 15 of this Policy.

Where 77cb engages third-party service providers who process personal data on its behalf (for example, payment processors such as JazzCash and Easypaisa, or game software providers), those parties act as data processors under contractual arrangements that require them to handle your data in compliance with applicable data protection standards.

3. Data We Collect

3.1 Data You Provide Directly

When you register, use the Platform, or contact us, we collect the following categories of personal data:

• Identity data: Full name, date of birth, gender, nationality.
• Contact data: Email address, mobile phone number, residential address (city, province, and country — typically Pakistan).
• Identity verification documents: National Identity Card (CNIC) number and copy, passport, driver's licence, and/or other government-issued photo ID as required for KYC purposes.
• Financial data: Bank account details, JazzCash or Easypaisa mobile wallet identifiers, HBL/UBL/Meezan Bank/Bank Alfalah account references, transaction history, deposit amounts, and withdrawal records.
• Account credentials: Username and hashed password (passwords are never stored in plain text).
• Communications: Support chat transcripts, email correspondence, and feedback submissions.

3.2 Data Collected Automatically

We automatically collect the following data when you access the Platform:

• Technical data: IP address, device type, browser type and version, operating system, screen resolution.
• Usage data: Pages visited, games played, session duration, bet history, click patterns, and navigation paths within the Platform.
• Location data: Approximate geolocation derived from IP address for compliance and fraud prevention purposes.
• Cookie data: As described in Section 7 of this Policy.

3.3 Data from Third Parties

We may receive personal data about you from third parties including payment processors confirming transaction completion or identity, fraud detection service providers, and publicly available sources where relevant to our AML obligations.

4. How We Use Your Data

77cb processes your personal data for the following purposes:

• Account management: To create, maintain, and administer your player account, including processing logins, session management, and account settings.
• Service delivery: To provide access to games, betting markets, promotions, and all Platform features.
• Payment processing: To process deposits and withdrawals via JazzCash, Easypaisa, and other supported payment methods, and to maintain accurate financial records.
• Identity verification and KYC: To verify your identity, age, and place of residence in compliance with our AML and responsible gaming obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, multiple account creation, and other prohibited conduct.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Legal compliance: To comply with applicable laws, regulatory requirements, and obligations under our operating licence, including record-keeping and reporting duties.
• Platform improvement: To analyse usage patterns, test new features, and improve the performance and user experience of the Platform.
• Responsible gaming: To monitor for indicators of problem gambling behaviour and to administer responsible gaming tools including self-exclusion and cooling-off periods.
• Communications: To send you transaction confirmations, security alerts, and Platform updates. Where you have provided consent, to send promotional communications about bonuses and offers.

5. Legal Basis for Processing

We process your personal data under one or more of the following legal bases as applicable under international data protection standards:

• Contractual necessity: Processing required to perform the contract between you and 77cb, including account creation, game access, payment processing, and support.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including AML, KYC, tax reporting, and responsible gaming obligations.
• Legitimate interests: Processing carried out in pursuit of 77cb's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests do not override your fundamental rights and freedoms.
• Consent: Processing for promotional communications and certain non-essential cookies, where you have given freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Data

77cb does not sell your personal data to third parties. We share personal data only in the following circumstances and only to the extent necessary for each purpose:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment providers receive the minimum financial and identity data required to process your transactions.
• Game software providers: Licensed game studios and live casino operators may receive anonymous or pseudonymous gameplay data for game delivery and integrity purposes.
• Identity verification providers: Third-party KYC and AML service providers may process your identity documents and verification data on our behalf under strict confidentiality agreements.
• Fraud prevention services: Data may be shared with fraud detection platforms to identify and prevent prohibited activity.
• Legal and regulatory authorities: We will disclose personal data to competent authorities, regulators, or law enforcement agencies where required to do so by applicable law or a valid legal order.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

All third-party processors engaged by 77cb are required by contract to implement appropriate technical and organisational security measures and to process personal data only in accordance with our documented instructions.

7. Cookies & Tracking Technologies

The 77cb Platform uses cookies and similar tracking technologies (collectively "Cookies") to deliver and improve the Platform and to analyse usage. Categories of Cookies used include:

• Strictly necessary cookies: Essential for the Platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences (e.g., language settings, remembered device for login) to improve your experience. May be disabled but will affect some features.
• Analytics cookies: Collect anonymous data on how users navigate the Platform (pages visited, session length, error logs) to help us improve performance. No personally identifiable information is included.

77cb does not use third-party advertising or tracking cookies that transmit your data to external advertising networks. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the Platform.

8. Data Retention

77cb retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account data and transaction records: retained for a minimum of five (5) years from account closure to comply with AML and financial record-keeping obligations.
• KYC documents: retained for a minimum of five (5) years from the date of the last transaction or account closure, whichever is later.
• Customer support communications: retained for three (3) years from the date of the last interaction.
• Technical and usage logs: retained for up to twelve (12) months for security and fraud detection purposes.

Upon expiry of applicable retention periods, data is securely deleted or anonymised. Where deletion is requested by you before the end of a mandatory retention period, we will retain only the minimum data required by law and restrict all non-essential processing.

9. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by 77cb:

• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To request correction of inaccurate or incomplete personal data.
• Right to erasure: To request deletion of your personal data where we no longer have a lawful basis to retain it, subject to mandatory legal retention obligations.
• Right to restrict processing: To request that we limit the way we use your data in certain circumstances.
• Right to data portability: To receive your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract.
• Right to object: To object to processing carried out on the basis of our legitimate interests.
• Right to withdraw consent: To withdraw consent for processing based on consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us via the channels described in Section 15. We will respond to valid requests within 30 days. We may need to verify your identity before processing your request.

10. Data Security

77cb implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and the Platform.
• Encrypted storage of all passwords using industry-standard one-way hashing algorithms. Plain-text passwords are never stored.
• Restricted access to personal data on a need-to-know basis, with role-based access controls for internal staff.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Two-factor authentication options available to all users to protect account access.
• Automated fraud detection and account anomaly monitoring running continuously.

While we take all reasonable precautions, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

11. International Data Transfers

77cb's Platform and its third-party service providers may store or process personal data in jurisdictions outside Pakistan. Where personal data is transferred internationally, 77cb ensures that appropriate safeguards are in place, including contractual protections requiring the recipient to handle your data in accordance with standards consistent with this Policy.

By using the Platform, you acknowledge that your data may be processed in countries with different data protection laws than those applicable in Pakistan. We take all reasonable steps to ensure your data is handled securely regardless of where it is processed.

12. Children's Privacy

The 77cb Platform is strictly for adults. We do not knowingly collect, process, or retain personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a person under 18, we will immediately delete that data and close any associated account.

If you believe that a minor has registered on the Platform using false age information, please contact us immediately at the address in Section 15 so that we can take appropriate action.

13. Third-Party Links

The 77cb Platform may contain links to third-party websites, services, or content. This Privacy Policy applies only to the 77cb Platform. We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party services you access independently of 77cb.

14. Changes to This Policy

77cb reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered users via email or a prominent on-site notice prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the Platform following notification of changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

15. Contact Us

For all data protection enquiries, requests to exercise your rights, or concerns about how 77cb handles your personal data, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the Platform.

We aim to respond to all privacy-related enquiries within 5 business days. For formal data subject access requests, we will acknowledge receipt within 3 business days and provide a full response within 30 calendar days, or notify you if additional time is required.